Top 10 Frequently Asked Questions
Our top ten general frequently-asked questions relating to shipping.
- Who and where are Taurus Logistics?
- What information do you need to make a booking?
- Which countries and ports do you ship from and to?
- When is the next boat leaving?
- How much notice do you need before the ship sails?
- How wide is a container?
- Does this include GST/VAT/Duties or Taxes?
- What are your payment terms?
- Do you accept credit cards?
- Are my goods insured while in transit?
Who and where are Taurus Logistics?
Taurus Logistics are a family owned Freight Forwarder formed in 1984, and located in Christchurch, New Zealand. We are represented though out the world, by like mind people and companies such as ours.
What information do you need to make a booking?
The basic information we need to get the ball rolling is:
- Shipper address and contact details
- Receiver address and contact details
- Goods Description (i.e. year/make/model)
Which countries and ports do you ship from and to?
Taurus Logistics are represented in most countries, and have agents who can arrange pick-up & delivery on our behalf.
When is the next boat leaving?
We can provide sailing schedules as requested.
How much notice do you need before the ship sails?
Ideally 7 days prior to the sailing date to ensure we can complete all the necessary customs formalities. The vehicle needs to be at port 2-3 days prior to the sailing date.
How wide is a container?
20' General Purpose Container:
- Length: 5.906m
- Width: 2.352m (interior) 2.338m (door opening)
- Height: 2.396m (interior) 2.283m (door opening)
40' General Purpose Container:
- Length: 12.030m
- Width: 2.347m (interior) 2.338m (door opening)
- Height: 2.393m (interior) 2.283m (door opening)
Does this include GST/VAT/Duties or Taxes?
All of our quotations exclude GST, Duties and Taxes.
What are your payment terms?
At time of booking we will normally require a booking deposit, and then the remainder of the charges are due once shipped on board.
Do you accept credit cards?
Yes, we accept both Visa and MasterCard for paying booking deposits, but generally the final invoice is required to be paid by bank transfer. Should you wish to pay the final invoice by credit card, a 1.5% service fee will apply.
Are my goods insured while in transit?
Only if you have requested marine insurance and it is itemised on your quotation or invoice. If you do not take out insurance it is still possible to claim against the shipping line or airline, but the chances of being compensated are virtually nil.
